Unhappy with the standard, quality or finish
If you've found an issue with the building work, learn the difference between a defect and non-compliance and where to get help for each.
They say it’s fine but it’s not
What to do if you've raised an issue but your builder refuses to fix the problem and tries to convince you there’s nothing wrong.
Disagreement about the contract
How to prevent disagreements by understanding your building contract before you sign it and what you can do if they happen.
Unexpected costs or going over budget
How to prevent unexpected costs by planning well at the start and understanding your contract and what your options are if they happen.
My practitioner is unregistered
Find out when a registration or licence is needed and what to do if a building practitioner does building work without them.
After work is completed
Issues appear after moving in
What to do when you find issues such as roof leaks, mould, uneven floors or windows that don’t close after you move in.
The quality is not what we agreed to
After the work is done, you've found that the quality is not what you expected. Learn about defects and refer to your contract to find out y...
Something I expected wasn't included
If you've found that something is missing after building work is completed, refer to your contract to find out what your options are.
Something doesn't seem safe
What to do if you if there is a safety issue with your building work, including plumbing, gas and electrical work.
The project isn't finished
What to do if a building project is unfinished and how to prevent this by doing the right research, getting insurance and inspecting the wor...