Common problems

Communicating with your builder

Build a good relationship with your builder so you can resolve problems while they’re small and stop them from becoming major disputes.

Learn more

Two male contractors and female client assessing blueprints on building site

While preparing

I can’t find a builder

Advice about how to find a builder and what you should consider before starting building work.

Start dates and delays

What you need to know if you have signed a contract, but your builder hasn’t confirmed when building will start or how long it will take.

Unhappy with the standard, quality or finish

If you've found an issue with the building work, learn the difference between a defect and non-compliance and where to get help for each.

They say it’s fine but it’s not

What to do if you've raised an issue but your builder refuses to fix the problem and tries to convince you there’s nothing wrong.

Disagreement about the contract

How to prevent disagreements by understanding your building contract before you sign it and what you can do if they happen.

Unexpected costs or going over budget

How to prevent unexpected costs by planning well at the start and understanding your contract and what your options are if they happen.

My practitioner is unregistered

Find out when a registration or licence is needed and what to do if a building practitioner does building work without them.

I'm worried that my builder could go bankrupt

Advice on what to do if your builder becomes insolvent or you’re worried that your builder may be on the verge of bankruptcy.

Issues appear after moving in

What to do when you find issues such as roof leaks, mould, uneven floors or windows that don’t close after you move in.

The quality is not what we agreed to

After the work is done, you've found that the quality is not what you expected. Learn about defects and refer to your contract to find out y...

Something I expected wasn't included

If you've found that something is missing after building work is completed, refer to your contract to find out what your options are.

Something doesn't seem safe

What to do if you if there is a safety issue with your building work, including plumbing, gas and electrical work.

The project isn't finished

What to do if a building project is unfinished and how to prevent this by doing the right research, getting insurance and inspecting the wor...

Something doesn’t work as it should

Understand consumer guarantees and warranties and find out when you can get a repair, refund or replacement of a product.

Resolve disputes

Where, when and how to get help, the steps to follow, what issues can be heard and other options.